Returns/exchanges
INFORMATION ABOUT RETURNS FOR BUSINESS CUSTOMERS
The Right of Withdrawal Act does not apply to purchases and agreements between businesses.
If you enter into agreements related to your business, unfortunately you do not have a cooling-off period. The Right of Withdrawal Act applies only to private individuals.
At Anton’s Timber AS, we have chosen to offer business customers the right to exchange items within 14 days of receiving their parcel, even though we are not required to do so.
For agreements made before purchase, we can find simple solutions that allow you, for example, to try items before buying. This must be agreed BEFORE purchase.
INFORMATION ABOUT RETURNS FOR PRIVATE CUSTOMERS
You may exercise your right to return an item and send it back to us within 14 days of receiving your parcel.
This applies to both returns for a refund and exchanges for another item.
Once we have received your return, you will receive a refund through your chosen payment method. If your return concerns a claim, you must contact customer service first.
The customer pays the return shipping costs. The seller covers shipping costs if you exchange an item for another one.
Use the enclosed return label that came with your order if you need to return an item.
- INFORMATION ABOUT RETURNS –
To be eligible to return an item, it must be returned in the same condition as when you received it. It must have no marks, odors, damaged packaging, or removed tags.
If the item is faulty or has defects, the return will be treated as a claim. In this case, you must contact customer service first – nettbutikk@anton.no. Put “Claim” and your order number in the subject line. You can find this number in your order confirmation—for example, #1234.
- HOW TO SEND A RETURN –
When your order is shipped, you will receive an email with information about returns and two different download links for your return label.
• Print out the return form and fill it in before placing it in the parcel
• Download the return form here: https://cdn.shopify.com/s/files/1/0593/2705/4002/files/Returskjema_AT.pdf?v=1769415831
• Pack the items being returned securely and protect the original packaging
• Download and print the shipping label. One is a ready-to-use label, while the other is a QR code that you can scan at Posten to create the label there.
• Attach the shipping label to the parcel
• Return the parcel to your local Posten/Bring office or shop.
- IS THERE A PROBLEM WITH YOUR ITEM? –
If the product is faulty, you are entitled to make a claim. It is important that you DO NOT use the product if you discover a fault.
Contact customer service and include photos and a description of the fault, and we will find a solution! The buyer is responsible for contacting us within a reasonable time after receiving the item to report the defect. Incorrect use of the products does not entitle you to make a claim.
- EXCHANGING FOR ANOTHER ITEM -
If you wish to exchange an item for another one, write on the lines on the back which item(s) you wish to exchange and which other product(s) you would like instead. Payment will be settled when the replacement product is delivered.
- PRACTICAL INFORMATION ABOUT RETURNS –
Make sure you pack the products securely so they are not damaged in transit.
If you paid with Klarna, you will receive a refund 10–14 days after we have received your return. If you paid with Vipps, by card, or by invoice, this may take up to 5–8 business days.
When returning item(s) to us after paying with Klarna, you can log in to Klarna and report your return so that Klarna pauses your invoice until your return has been processed. If Klarna needs your account number, they will contact you by email.